Privacy legislation in Canada defines “personal information” broadly as any information about an identifiable individual. In general, personal information does not include business contact information, including your name, title or position, business, telephone or facsimile number.
Mosaic Approach is responsible under applicable privacy legislation for the personal information in our possession or control. This includes personal information we receive directly and indirectly. We have established policies and procedures with the objective of protecting personal information and have appointed a Privacy Officer to oversee privacy matters for our business. Our Privacy Officer can be reached at firstname.lastname@example.org.
What Personal Information Do We Collect?
The types of personal information we may collect about you include your name and home contact information, billing and account information, what webinars you watch and other information incidental to the provision of webinars.
We may also collect information about your online interactions through our website and our other web-enabled extranet services (collectively, the “Sites”), our email communications, and our online ads. We may collect this information for the purposes of (i) tailoring content that we may send or show you, (ii) to authenticate you, enable access to information, and otherwise administer the Sites, and (iii) for analytical purposes to better understand digital interactions with our business.
Our Purposes for Collecting, Using or Disclosing Personal Information
Mosaics Approach collects, uses and discloses personal information for the primary purpose of providing webinars including for the following purposes:
- to establish and provide webinars for members and visitors;
- to establish and maintain commercial relationships with clients, suppliers and other third parties, including to issue invoices, administer accounts, collect and process payments, evaluate credit standing, and to fulfil contractual obligations;
- to distribute our publications and invitations to events to individuals who subscribe to our mailing lists;
- to maintain, develop and manage our document management, knowledge-management and databases;
- to develop and manage our business and operations;
- to detect and protect against fraud, theft and other illegal activity, and where necessary to meet our insurance requirements; and
- as permitted by, and to comply with, applicable legal or regulatory requirements or provisions.
To the extent we enter into arrangements with service providers, agents and contractors to store, handle or process personal information on our behalf, such as for data processing, document storage software support and office services, our policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.
We will obtain a visitor’s consent to the collection, use and disclosure of personal information about the client, and the consent of other individuals where required by applicable privacy legislation. We assume that an individual has consented to our reasonable collection and use of personal information consistent with the purposes for which the information was given, when the individual initiates contact with us or voluntarily provides personal information to us.
We do not collect, use or disclose personal information without consent unless authorized or required by law to do so, such as in the following circumstances:
- where a court order or subpoena is issued, or under applicable rules of production, a regulatory or other body with jurisdiction to compel production so requires;
- when the information is publicly available within the meaning of applicable privacy legislation, such as in professional or other directories, in public registries, publicly-filed court records or information appearing in published form;
- if we are required to disclose personal information to a lawful authority;
- as otherwise authorized by law.
Limited Collection, Use and Disclosure
We collect personal information by fair and lawful means and, wherever appropriate, directly from the individual. Wherever possible, we limit the amount of personal information we collect, use or disclose to that necessary and appropriate to provide webinars and operate our business.
Accuracy of Information
In order to provide visitors to maintain appropriate contact preferences, we may ask you to update your personal information, contact information or preferences from time to time, and we provide an ongoing opt-out opportunity by link or hard copy with all publications, invitations and notices.
We protect personal information in our files and document management systems from loss, misuse, unauthorized access and alteration by using physically secure facilities, password protection, standard security practices and tools and well-defined internal policies and practices.
Access to Your Personal Information
Visitors may review any personal information concerning themselves we have on file in our offices by contacting the privacy officer.
We will provide access to such personal information, subject to exceptions stipulated or required by applicable privacy legislation.
To challenge our compliance with this policy please contact our Privacy Officer at the co-ordinates listed above.
If you have any questions or concerns about your privacy and our role in protecting it, please contact our Privacy Officer.